Consulting Services

Our Consulting and Analytics Division was developed in order to broaden our ability to facilitate lower costs, improve outcomes, and reduce the degree of uncertainty of ultimate claims costs for our clients.

While consulting and analytics are not new concepts in workers' compensation cost containment, linking them directly to a law firm is. Litigated claims drive severity and a disproportionate amount of cost. Litigation management goals of clients and law firms should synchronize. Our technology, analytics, program oversight and consulting reduce claim costs and shorten life cycles of claims.


Shannon C. Gilbert


Shannon C. Gilbert
Senior Consultant

Shannon Gilbert is a senior consultant with Testan Law. In this position, she works with the firm's attorneys and consultants on workers' compensation claim closure initiatives as well as special projects involving complex and legacy claim reviews and claims management process improvement.

She joined Testan Law in 2014, after serving as a claims specialist with APi Group, Inc. in New Brighton, Minnesota where she provided oversight on general and auto liability claims across multiple operating companies. She also worked with adjusters and attorneys on complex claims and provided trend data and analytics for the development of safety and other risk management programs.

Ms. Gilbert, who has more than 20 years of claims management experience, has held a variety of positions in claims with major national insurance companies as well as the U.S. government. She was with The Travelers in St. Paul, Minnesota for five years, initially as RTW Workers' Compensation claims manager and subsequently as a technical specialist responsible for managing high severity commercial liability claims.

She began her claims career with State Farm Mutual Automobile Insurance Company in St. Cloud where she became senior claims representative. Subsequently, for nearly 10 years, she was with the U.S. Department of Employee and Economic Development's Disability Determination Services in St. Paul, eventually attaining the position of disability supervisor, responsible for managing a team of examiners and specialists and assisting with complex cases.

Ms. Gilbert earned B.B.A. degrees in Marketing and Human Resource Management from University of Wisconsin, Madison. During the course of her career she has been involved in several company-sponsored and professional association mentoring initiatives, and has served in leadership roles with a number of community organizations. She was co-founder and co-chair of the Ham Lake Fire Auxiliary and for several years has served on the board of directors of the Blaine Youth Hockey Association.


Jacque Van Buskirk
Training and Quality Assurance Coordinator

Jacque is a Training and Quality Assurance Coordinator in Testan Law’s Consulting Services Division. She has more than 21 years of experience in workers’ compensation and has been with BTN since 2003.

As part of Testan Law’s Consulting team, she oversees the strategic management of key client accounts. In addition to conducting internal client reviews, she helps deploy Testan Law resources to facilitate more effective service delivery. She also handles client reporting, monitors account trends, and develops and implements approaches to improve all aspects of account management.

Jacque began her insurance career in 1990, serving with a large insurer in the Premium Audit function. In 1993, she moved to the insurer’s Workers’ Compensation Claims Department and earned the WCCP, SIP, APA and CPCU designations while working as a senior claims adjuster.

In 1998, Jacque was promoted to claims supervisor, leading four medical only desks and six senior claims adjusters. As supervisor, she monitored claims activity and led claims reviews with brokers and insureds. She also participated in the insurer’s mentoring project for new adjusters and served a two-year term in its “think tank” promoting claims handling, client relations and employee growth.

In 2000, Jacque transferred to the Litigation Office as a hearing representative. In this position, she handled litigated workers' compensation files, attended hearings, depositions and trials. Three years later, she joined Testan Law, initially as a hearing representative in the San Bernardino office. In 2006, she became manager and assumed her current responsibilities in Consulting in 2013.